Box Hero Privacy Policy

Your privacy matters to us. At Box Hero, we are committed to protecting your personal data and being transparent about how we collect, use, and safeguard your information.

What Information Do We Collect?

Personal information is data that can be used to identify you directly or indirectly. This may include:

• Your name, email address, postal address, and phone number (when placing an order, registering, or signing up for our newsletter).
• Information related to your purchase (like order details and payment confirmations).
• Optional information when you complete surveys or take part in promotions.

We only collect the information necessary to:

• Fulfil your orders.
• Provide customer service.
• Comply with legal or tax obligations.

You may also browse our website anonymously without registering.

How Do We Use Your Information?

The information we collect may be used in the following ways:

• To personalise your experience and tailor our offers.
• To improve our website and shopping experience by analysing feedback and usage patterns.
• To provide better customer service and respond to your requests.
• To process orders and payments, and deliver your products.
• To run promotions, contests, or surveys.
• To keep you updated via email or SMS about your orders, promotions and occasional product news (if you’ve opted in).

Legal Basis (UK & EU Customers)

If you are located in the UK or EEA, our processing of your personal data will always be based on one of the following legal grounds:

• Consent (GDPR Art. 6(1)(a)) – when you have given us explicit permission.
• Contract (GDPR Art. 6(1)(b)) – when processing is necessary to perform a purchase/order.
• Legal Obligation (GDPR Art. 6(1)(c)) – when required by law.
• Legitimate Interests (GDPR Art. 6(1)(f)) – when processing is necessary to improve our services and products.

You may withdraw your consent at any time by contacting us at support@boxhero.pro

Your Rights

You have the right to:

• Access, correct, or delete your personal information.
• Restrict or object to the processing of your data.
• Ask for your data in a portable format.
• File a complaint with the relevant Data Protection Authority.

We may request proof of identity before acting on your request for security purposes.

How Do We Protect Your Information?

We take your privacy seriously and use a variety of security measures, including:

• Strong password recommendations for your account.
• SSL encryption for all payment data.
• Secure servers with limited access.
• Partnering only with trusted payment providers.

We never store credit card or financial information on our servers.

Cookies

Like most websites, Box Hero uses cookies to improve your shopping experience. Cookies help us:

• Keep items in your shopping basket.
• Remember your preferences for future visits.
• Analyse site traffic and activity (via tools such as Google Analytics).

You can disable cookies in your browser settings if you prefer, but some features may not work properly without them.

Sharing Your Data

We do not sell or trade your personal data. We only share it with:

• Trusted partners who help us run our website, process payments, and deliver products.
• Legal authorities if required to comply with law or protect safety.

Any third parties we work with are required to keep your data secure and confidential.

Data Retention

We retain your personal information only for as long as necessary to:

• Complete your orders and provide related services.
• Meet legal, tax, or accounting requirements.

Once no longer needed, your personal data will be securely deleted.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

📧 Email: support@boxhero.pro